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What does the recipient see when I send them a message securely?

When you send a secure message using Unipass Mailock there are several different ways the recipient will read it, depending on:

  1. Options you choose when you’re sending the message
  2. Whether they have signed up for an account with us
  3. Whether they are part of your secure community or if you choose to add an optional challenge
  4. If they have a paid account and are using Outlook with our add-in

Let’s start by looking at your send options.

When you send a message using Unipass Mailock a check is made to see if the recipient is part of your secure community or a Unipass Identity holder. If they’re not you will be asked to set a challenge question. Depending on if you’re sending via our secure website, or using our Outlook Add-in you’ll see:

Website Outlook Add-in

Even if a recipient is part of your secure community you can still add a challenge if you want to increase the level of security on a message. When you send a message you’ll be told you don’t need to add a challenge but you will be presented with the option to add one (if the recipient is not a Unipass Mailock recipient or a Gateway i.e. is a Mailock registered user).

The choices you make on this screen results in the recipient doing things slightly differently to see your message. You can set a challenge question and answer or have Unipass Mailock send an authentication code by a text message.

You will have to set a challenge question every time you send a secure message to a guest as, even though they have successfully confirmed their identity, they don’t have an account to record it against. If they choose to send a secure reply to your message they will be taken through setting up an account with us and they will then become part of your secure community.

Unipass Mailock gives you the flexibility to choose what security is added to your message (where the recipient is not a Unipass Identity holder and is not in an email domain protected by a Gateway). Depending what you choose when sending, along with whether the recipient has an account with us, results in different ways for the message to be opened.