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Popular Articles
My Outlook add-in has been disabled, what do I do?
What does the recipient see when I send them a message securely?
Getting Started with the Unipass Mailock Outlook Add-in
Getting Started with Unipass Mailock (Video Guides)
How to read and reply using the Unipass Mailock website
Administration console
Unipass Mailock Outlook Add-in
How to change personal settings
How to download the Outlook Add-in
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Getting Started
I've received a secure email, what do I do next?
What does the recipient see when I send them a message securely?
Getting Started with the Unipass Mailock Outlook Add-in
Creating an account
What is Unipass Mailock?
How do I install the Unipass Mailock Outlook Add-in?
Using a web browser to send messages with Unipass Mailock
I’m unable to send a secure email
I’m unable to download the Outlook add-in, what can I do?
How do I sign in from Outlook?
What software is needed to use Unipass Mailock?
Approved Listing Guide
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FAQ
What is and why do you need a Unipass Identity?
Unable to login to Unipass Mailock with a Unipass Identity
My Outlook add-in has been disabled, what do I do?
My Unipass Mailock Outlook Add-in keeps disabling itself
I’m getting ‘You are not authorised to read this message’
Can I use Unipass Mailock with Apple Mail?
My antivirus software is blocking me from installing the Outlook add-in
How do I disable Unipass Mailock read notifications?
Why do I get an email each time a recipient reads my messages?
What software is needed to use Unipass Mailock?
How do I find out which version of the Outlook add-in I'm using?
Can I read my secure email in Outlook when I’m offline?
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How To
Add other email addresses to my account
Change your details
View your account settings
Save a decrypted copy of a message with the Outlook Add-in
Save an unencrypted copy of a message
Check how Outlook connects to my email provider
Change your password
Add a saved EML file back to your mailbox
Change your marketing preferences
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Outlook Add-in
My Outlook add-in has been disabled, what do I do?
My Unipass Mailock Outlook Add-in keeps disabling itself
What does the recipient see when I send them a message securely?
I’m being told that 'Email is already in use by a different user'
My Unipass Mailock icon has disappeared
I’m unable to login to Unipass Mailock when using the Outlook add-in
Unipass Mailock Outlook Add-in Ribbon
Where do I find the log files?
How do I install the Unipass Mailock Outlook Add-in?
Outlook Add-in Settings
My antivirus software is blocking me from installing the Outlook add-in
I’m unable to download the Outlook add-in, what can I do?
Error reporting from the Outlook Add-in
How do I stop someone from reading a message?
How do I sign in from Outlook?
Why should I install and use the Unipass Mailock Outlook Add-in?
How do I find out which version of the Outlook add-in I'm using?
Can I read my secure email in Outlook when I’m offline?
Installation of the Add-in in Virtual/Remote Desktop Environments
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Reading secure email
I've received a secure email, what do I do next?
I’m being told that 'Email is already in use by a different user'
I’m getting ‘You are not authorised to read this message’
How do I read my secure message in the Gmail app?
Can I read my secure email in Outlook when I’m offline?
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Sending secure email
What does the recipient see when I send them a message securely?
How do I disable Unipass Mailock read notifications?
What can I use as a security question when sending a secure email?
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Release Notes
October 30 Hotfix (Web Portal)
October 28 2020 Release (Web Portal, Company Admin)
October 1 2020 Release (Web Portal, Identity Services)
August 26 2020 Release (Web Portal, Company Admin)
August 14 2020 Release (Web Portal, Company Admin, Outlook Add-in)
July 7 2020 Hotfix (Web Portal)
June 24 2020 Release (Web Portal, Company Admin)
June 2 2020 Hotfix (Web Portal)
May 26 2020 Hotfix (Outlook Add-in)
May 29 2020 Release (Web Portal, Company Admin)
May 22 2020 Release (Web Portal, Company Admin, Outlook Add-in, Identity Services)
April 29 2020 Release (Web Portal, Company Admin, Sign in/Account)
April 9 2020 Release (Web Portal)
April 3 2020 Hotfix (Web Portal)
April 1 2020 Release (Web Portal)
March 25 2020 Release (Web Portal, Company Admin, Outlook Add-in)
March 19 2020 Release (Web Portal)
February 27 2020 Release (Web Portal, Company Admin, Outlook Add-in, Sign in)
January 21 2020 Release
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